Refund policy
Return and Refund Policy
This Return and Refund Policy applies to purchases made through GizmoDirect.store and TheBeginnersGuide.store.
GizmoDirect.store and TheBeginnersGuide.store are trading brands owned and operated by ASR Consult Ltd.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your physical item to request a return.
Please note that digital download products are non-refundable once they have been purchased or downloaded, unless required by applicable law.
To be eligible for a return, your physical item must be in the same condition that you received it: unworn, unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.
Starting a Return
To start a return, please contact us at:
Returns must be sent to the following address:
31 Brincliffe Gardens
Sheffield
S11 9BG
United Kingdom
If your return is accepted, we will send you return instructions, including details on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at:
Damages and Issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
We will review the issue and work with you to make it right where appropriate.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned. These may include perishable goods, custom products, special orders, personalised items, personal care goods, hazardous materials, flammable liquids, or gases.
We also cannot accept returns on sale items, gift cards, or digital download products once purchased or downloaded, unless required by applicable law.
Please contact us if you have any questions or concerns about your specific item.
Digital Products
Digital products, including downloadable books, guides, PDFs, freebie editions, paid digital editions, and other downloadable learning materials sold through GizmoDirect.store or TheBeginnersGuide.store, are supplied as digital content.
Once a digital product has been purchased, accessed, or downloaded, it is non-refundable unless the product is faulty, not as described, or where a refund is required under applicable consumer law.
Exchanges
The fastest way to ensure you get the item you want is to return the item you already have, where eligible. Once the return has been accepted, you can then make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, any physical item must be returned in the same condition that you received it: unworn, unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.
Please note that this cooling-off period may not apply to digital products once they have been purchased, accessed, or downloaded, where you have consented to immediate access to the digital content.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 20 business days.
Please remember that it can take additional time for your bank or credit card provider to process and post the refund.
If more than 20 business days have passed since we approved your return, please contact us at: